RAFFIAPALM

Resources for product teams from industry experts.

business

  • I’ve met dozens of teams who have never talked to customers because they believe they aren’t allowed to. However, they regularly engage with customers outside of work. They work for a major bank, and most (if not all) of their friends have a bank account. They build sales software, and their best friend’s dad works in sales. They work on hospital badge systems, and they have three clinicians in their extended family. Don’t let perfect be the enemy of good. Get started by talking to anyone who is like your customers. Iterate from there.

    — Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value by Teresa Torres

    Source: Amazon Kindle
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  • I would never write anything that suggests the path to success is a continuum of positive, even euphoric experiences — that if you do all the right things everything will work out. Frequently it doesn’t; often you crash and burn. This is part and parcel of pursuing and achieving very ambitious goals. It is also one of the profound lessons I have learned during my career, namely, that even when you have an organization brimming with talent, victory is not always under your control.

    Rather, it’s like quicksilver — fleeting and elusive, not something you can summon at will even under the best circumstances. Almost always, your road to victory goes through a place called failure.

    — The Score Takes Care of Itself: My Philosophy of Leadership by Bill Walsh, Steve Jamison, et al.

    Source: Amazon Kindle
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  • As anyone who’s launched a product or business under conditions of extreme uncertainty knows, it’s very difficult to make accurate forecasts about markets you’ve never played in before — or that may not even exist yet. Innovation accounting gives entrepreneurs and leaders a language for talking about progress in the years before revenue kicks in. And not only that — it allows you to actually translate your learning into numbers your finance colleagues and investors can understand.

    Having that shared language, and a shared system for showing progress, helps concretize the trust between leaders and entrepreneurial teams. Entrepreneurs and leaders agree to a set of metrics they believe are important to the success of a project. Entrepreneurs must show progress to be able to secure their next round of funding, and leaders agree to continue supporting the project as long as entrepreneurs can demonstrate that their strategy is working — or that they’re making the proper adjustments to their strategy based on their discoveries.

    — The Leader’s Guide by Eric Ries

    Source: Amazon
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  • Great organizations become great because the people inside the organization feel protected. The strong sense of culture creates a sense of belonging and acts like a net. People come to work knowing that their bosses, colleagues and the organization as a whole will look out for them. This results in reciprocal behavior. Individual decisions, efforts and behaviors that support, benefit and protect the long-term interest of the organization as a whole.

    — Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

    Source: Amazon Kindle
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  • True leadership is a big part of what separates the great product people from the merely good ones. So, no matter what your title or level may be, if you aspire to be great, don’t be afraid to lead.

    — INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group) by Marty Cagan

    Source: Amazon Kindle
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